As a user of Firmatravel you are entitled, in accordance with the terms governing its operation, to use all of its functions for the purpose of providing services to you by the Service Providers.
In your capacity as users and consumers you retain any other rights provided for by national and European law.
It is clarified that the user has no right of withdrawal according to no. 3a of Law 2251/1994, according to which passenger transport services are excluded from the scope of application of the law.
In any case, any dispute that may arise between us can be resolved amicably through the electronic dispute resolution platform of the European Commission and those certified in it, according to no. 2013/11 / EU Directive, alternative dispute resolution bodies (eg Consumer Ombudsman).
By using Firmatravel you expressly state that you are an adult (over 18 years of age), legally competent and that you are legally using Firmatravel as its true user. For the use of this application, the user, from the moment he guarantees that he is over 18 years old, assumes the responsibility in case of using Firmatravel on behalf of minors.
By registering any information (your own or third party) within Firmatravel you declare to us that you have the right to make such registration (eg the information you enter relates to you, or to third parties for whom you act upon their authorization). You are solely responsible for the content of the information you give us, its truth and accuracy.
The user must respect and not infringe the intellectual property rights (intellectual and industrial) of the company on Firmatravel, omitting any action that infringes such rights, such as the unauthorized exploitation of Firmatravel or its imitation .
Company Rights – Disclaimer
The company is entitled to protect its intellectual property rights in every legitimate way in Firmatravel. Firmatravel belongs exclusively to our company. Any copying, distribution, transport, processing, resale, generation of work or misleading the public about the actual beneficiary of Firmatravel shall be prohibited.
Our company is active as an intermediary does not bring responsibility for any inadequate provision of service providers by service providers or any inability to provide you with these services, despite your legal behavior. Also, our company is not responsible for the information provided by service providers through firmatravel, as our company does not control this information. For example, for transfers, delays and cancellations of routes, other travel services and products of the service provider, our company does not bear any responsibility. Exclusively responsible in the event of non-availability of the selected and paid service, in the event of its defective, due to error, failure, infringement, or refusal to provide services. Property or other damage (such as delays) solely responsible for their restoration is the service provider.
Our company is not responsible for the content of any other websites contained as links or references to this application and does not bear any liability for any damage or damage they are causing. Any referral to other websites is only taking place to facilitate firmatravel users.
About the reservation
By completing the relevant fields of the Special Booking Form in Firmatravel, the user explicitly commands the firmatravel to mediate to provide a travel service from the service provider. The reservation command, which is completed and repaid, binds the user in each case. In case of changes to the scheduled reservation of your choice, which fall within the service sphere of service provider (eg in case of delay or cancellation of the route), the company will try to make a convenience to contact you by e-mail or by telephone , in the e-mail address or telephone number you have provided, and inform you there, provided that it has received information on the part of the service provider.
About route combinations
About the price
About payment methods
To provide services to you via firmatravel, it is possible to make a credit card payment (eg MasterCard) or other online payment methods (eg DigitalWallet). The Company supports payments for Visa, MasterCard, Maestro credit cards, as well as Masterpass payments through the Banks National Bank of Greece and Eurobank and the Evay Payment Foundation. EVERYPAY is licensed payment institution by the Bank of Greece (Decision No 280/3 / 23-7-2018), and safely managed data transactions with cards in accordance with the regulatory framework of card security management template. All payments and refunds are made in Euro (€) according to the current banking parity.
Before repayment, the company is not obliged to transfer tickets to the user and will keep the ferry ticket or any other service offered only if there is a successful completion of the payment. In the event that, while the payment amount is successfully paid, it is not possible to complete the reservation of the service due to technical failure or non-availability until the payment is completed, the company is committed to revoking directly (within day) transaction and return the entire amount in euros charged. The final release of the amount by the customer’s bank is usually within 3-7 days and the company has no additional obligation or liability for any additional bank charges.
On confirmation of booking
In the event of a reservation – purchase of travel agency via Firmatravel, the user will receive confirmation for booking – purchase via e-mail and is obliged to check the correctness of the confirmation data and update as soon as possible and within 24 hours of our company for Any deviations or errors, about the initial reservation that he posted.
About Sending Tickets
Ferry tickets, either for domestic routes, or external routes, in case of completion and repayment of the booking, are sent via a courier at an additional charge that depends on the date of the desired tradition and the place of delivery selected on your part. The relevant charge that you are borne by the above-described Ticket Send, is disclosed before the payment stage and is activated upon your selection. Regardless of the above option, you can pick up your tickets from our offices to the address listed at the beginning of these General Terms address or by any authorized agencies of the service provider, such as, for example, from the port of departure where the agency is found coastal company.
On change, canceling the ticket
Applicable law, jurisdiction and other terms